Refund policy

Returns & Refunds Policy

We want you to love your purchase. If something isn’t right, we’re here to help.

Returns
We accept returns within 14 days of delivery for unused items in their original packaging.

Non-Returnable Items
Due to hygiene reasons, the following items cannot be returned unless faulty:

  • Earrings

  • Hair accessories

  • Veils

  • Personalised items

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed back to your original payment method within 5–7 business days.

Return Shipping
Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Faulty or Incorrect Items
If you receive a faulty or incorrect item, please contact us within 48 hours of delivery with photos.

Contact Us
For all return enquiries, please email us at:
velorar.co@gmail.com